Frequently Asked Questions

Shipping Information

* Please allow up to 3 business days for us to fulfill your order

* Delays may happen for various reasons, e.g. Custom clearance; If your order still hasn't arrived after 30 days please contact us via the form below or via email

* We have a 60-day refund policy for all customers, read more here.

Payment Information

Will I have to pay international taxes & duties?

No. There will be no payment of import tax on the Cool BRAH! Store; however, you-as the customer-are the importer of record, and you MUST comply with all rules and regulations of your destination country. Orders shipped depending on the country may be subject to import tax, which is levied once a shipment reaches the destination country.

What methods of payment are accepted?

The following methods of payment are accepted:

• All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, etc…
• Pre-Paid Debit Cards
• PayPal
• Apple Pay
• Shopify Pay
• Amazon Payments
• Coinbase Currency (Bitcoin, Ethereum & Litecoin)

Refunds and Exchange Information

My package is missing or damaged, can I get a refund?

We have a 90-day risk free refund policy, if your package is missing or damaged on arrival, you can request a refund within 90 days after the purchase. The Cool BRAH! Store will reimburse or pay for return shipping only in the event that we have errored. For example: if we were to send you the incorrect order. This excludes damages caused by accidents or product got stolen. Also, shipping paid on returned items is non-refundable.

How can I request a refund?

Contact us via support@coolbrah.com or using the form below.

Where should the return items be shipped to?

Before you send your order back to us, please do contact us first and send to this address: 005A, 2075 Lower Mall, Vancouver, V6T1Z2. Once the package is received, we would immediately reimburse your or ship the exchange item desired.